Payment Policy
Last Updated: 20/Sep/2026
1. Prepaid Orders Only
Five Oceans currently operates on a 100% prepaid payment model.
Cash on Delivery (COD) is not available.
Orders must be successfully paid before they are submitted for fulfillment.
2. Accepted Payment Methods
Available payment methods are displayed during checkout.
Payment methods may include cards, digital wallets, or other payment methods supported by our payment provider.
Available payment methods may vary depending on the customer's country and payment-provider availability.
3. Payment Authorization
Your order will normally be processed only after successful payment authorization.
If payment fails or is declined, the order may not be fulfilled.
4. Currency
Prices may be displayed in the currency supported by the store.
Your bank or payment provider may apply its own currency conversion rate or foreign transaction fees.
Five Oceans does not control fees charged independently by your bank or payment provider.
5. Payment Security
Payment information may be processed by third-party payment providers.
Where payment processing is handled by such providers, their systems and security practices may apply.
6. Fraud Prevention
We may conduct reasonable fraud and payment-security checks.
An order may be delayed, held or cancelled where there are reasonable indications of unauthorized or fraudulent activity, subject to applicable law.
7. Payment Errors
If you believe that you have been charged incorrectly or more than once, contact:
Please provide the order number and relevant transaction information.
8. Refunds
Approved refunds will generally be processed using the original payment method.
Processing times may depend on the payment provider and customer's bank.
9. Chargebacks
Dispute Resolution and Anti-Chargeback Policy: Before initiating any payment dispute or chargeback with your bank or credit card provider regarding duplicate charges or billing errors, customers are strictly required to contact our dedicated support team first at info@fiveoceans.store. We pledge to resolve legitimate billing issues within 3-5 business days. Unauthorized or premature chargeback requests without prior communication will be flagged under our fraud prevention protocol.
Note on Checkout Security: During checkout, you may see a standard banking gateway notification regarding 'future payments'. Please rest assured that Five Oceans operates on a strict single-transaction policy. Your card information is encrypted via FatherPay tokens solely to process your current order and secure any future eligible refunds. We never store raw card numbers or initiate unauthorized charges.
10. Contact
Five Oceans
Website: https://fiveoceans.store/
Email: info@fiveoceans.store