Shipping & Delivery Policy
Last Updated: 20/Sep/2026
This Shipping & Delivery Policy explains how Five Oceans processes and delivers orders placed through https://fiveoceans.store/.
1. Order Processing
After successful payment, your order will be processed for fulfillment.
Handling and processing times may vary depending on the product, warehouse availability and fulfillment location.
Products may be fulfilled through our third-party dropshipping and fulfillment partner and its relevant warehouse/logistics network.
2. Estimated Delivery Times
The following are estimated delivery windows based on available fulfillment information:
| Destination / Service | Estimated Delivery |
|---|---|
| Middle East | 4–8 days |
| Saudi Arabia – Express KSA | 5–8 days |
| United Kingdom | 3–5 days |
| United States | 5–8 days |
| Canada | 7–10 days |
| Australia | 3–5 days |
| Germany | 5–7 days |
| Express Worldwide | 10–20 days |
These are estimated delivery times and not guaranteed delivery dates.
Actual delivery may vary depending on the product, destination, warehouse, carrier, customs clearance and other circumstances.
3. Shipping Origin
International orders may be shipped from our warehouse network in China.
Where a product is available through a Dubai fulfillment location, fulfillment may take place from Dubai.
Products that are unavailable in the Dubai warehouse may be shipped from China.
The shipping origin may therefore vary between products and orders.
4. Handling Time
Handling time may vary depending on the product.
Some orders may require additional processing time before dispatch.
5. Customs and Import Charges
International orders may be subject to customs duties, import taxes, VAT, clearance charges or other government or carrier fees.
These charges depend on the destination country and applicable regulations.
Unless explicitly stated otherwise at checkout, customers should be prepared for possible destination-country charges.
6. Delivery Address
Customers are responsible for providing a complete and accurate delivery address.
This should include, where applicable:
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full name;
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building number;
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street;
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apartment/unit number;
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city;
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state/province;
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postal/ZIP code; and
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valid telephone number.
Incorrect or incomplete information may result in delivery delays or failed delivery.
7. Delivery Delays
Delivery may be delayed by:
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customs clearance;
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carrier delays;
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weather;
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public holidays;
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high-volume periods;
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transportation disruptions;
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incorrect address information;
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product availability;
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government restrictions; or
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other circumstances beyond our reasonable control.
If we become aware of a significant anticipated delay, we will make reasonable efforts to communicate relevant information to the customer.
8. Tracking
Where tracking information is available, it may be provided to the customer after dispatch.
Tracking information may take some time to become active after shipment.
9. Lost or Damaged Shipments
If an order appears to be lost or arrives damaged, please contact us as soon as reasonably possible at:
Please provide:
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order number;
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photographs of the package;
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photographs/videos of the product, where applicable;
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description of the problem; and
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any other information reasonably requested by us or the carrier.
We may need to submit the matter to the relevant fulfillment or shipping provider.
10. Failed Delivery
If delivery cannot be completed because of an inaccurate address, refusal, failure to respond to the carrier, or other customer-related circumstances, additional shipping or reshipment costs may apply where permitted by applicable law.
Nothing in this section limits mandatory consumer rights.
11. International Delivery
By placing an international order, you acknowledge that fulfillment and delivery may involve multiple logistics providers and international shipping routes.
Delivery times may therefore vary.
12. Contact
For shipping questions:
Five Oceans
Email: info@fiveoceans.store/
Website: https://fiveoceans.store/
Welcome to our shipping information page. This policy outlines the shipping practices for five-oceans.
Shipping Coverage
We ship products globally. However, there are some locations that we are unable to ship to. If you happen to be from one of those countries, we will contact you.
Shipment processing times
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery time depends on your location:
- Domestic: 3-5 business days
- International: 7-14 business days
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
five-oceans is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
five-oceans is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Delays & Extended Delivery Window
Due to international shipping routes, customs clearance procedures, or unexpected logistics delays from our overseas fulfillment centers, delivery may occasionally take longer than estimated. Please note that a strict refund or cancellation claim cannot be initiated or processed for items in transit until 45 business days have passed from the date of dispatch.
Contact Us
For more information about our shipping policies, or if you have questions, please contact us at:
Address: Five-Oceans, India
Email: info@fiveoceans.store