Complaints & Dispute Resolution Policy

Last Updated: 20/Sep/2026

Five Oceans wants customers to have a clear and accessible way to raise concerns regarding their orders and interactions with our store.

1. Contact Us First

If you have a complaint regarding:

• an order;

• payment;

• delivery;

• product quality;

• damaged products;

• incorrect products;

• returns;

• refunds;

• website functionality; or

• customer service,

please contact:

info@fiveoceans.store

2. Information to Include

To help us investigate your complaint, please provide:

• full name;

• order number;

• email address;

• product name;

• description of the issue;

• photographs/videos where relevant; and

• any relevant supporting information.

3. Complaint Review

We will review complaints in good faith and may request additional information where reasonably necessary.

Depending on the issue, we may need to communicate with our payment provider, fulfillment provider, carrier or other service provider to investigate the matter.

4. Resolution

Depending on the circumstances and applicable law, a resolution may include:

• explanation or clarification;

• replacement;

• repair;

• refund;

• partial refund;

• cancellation; or

• another appropriate remedy.

5. Escalation

If you are not satisfied with our response, you may have access to consumer-protection, regulatory, alternative dispute-resolution or court procedures available in your jurisdiction.

Nothing in this Policy prevents you from exercising mandatory rights available under applicable law.

6. No Waiver of Consumer Rights

This Policy does not remove or restrict mandatory consumer rights.

Applicable local consumer-protection laws may provide rights or remedies that are additional to those described in our store policies.

7. Contact

Five Oceans
Website: https://fiveoceans.store/
Email: info@fiveoceans.store